Clients have the option to extend the duration of their event in advance by purchasing additional time. The rate for each additional hour is $80, and for every extra 30 minutes, it is $40. We understand that plans may evolve, and we want to provide flexibility to ensure your event meets your needs seamlessly. Feel free to contact us to discuss and arrange any desired extensions, allowing you to make the most of your special occasion.

We extend a warm welcome to our clients to take home the fresh florals from their event as a cherished memento. However, we kindly request that the vases be returned to us. This helps us maintain the quality of our services for future events and ensures that we can continue to provide beautiful arrangements to all our clients. We appreciate your understanding and cooperation in this matter, and we hope the flowers bring lasting joy to your space.

To confirm your booking, a non-refundable 50% deposit is required one week before the reserved date. The remaining balance must be settled 24 hours prior to the event. Please be aware that, in the event of a cancellation, Luxenics & Events is not liable for refunding the full amount. However, we appreciate one week's notice for a partial refund or rescheduling due to unforeseen circumstances.

Your understanding and cooperation are invaluable to us, and we are excited about the opportunity to create a memorable experience for your special occasion. Please note that no refunds will be provided once services have been rendered. We are dedicated to delivering the highest quality services, and your satisfaction is our top priority. If you have any concerns or questions, we encourage you to reach out to us before the services are rendered. Our team is committed to addressing any issues proactively to ensure a positive and fulfilling experience for you and your guests.

Your invoice includes a security deposit, and the specific amount will be determined based on your event's requirements. Throughout your event, you are responsible for the setup contents. Upon the collection of items at the event's conclusion, a full refund of the security deposit will be issued, provided there is no damage. This encompasses instances such as wine stains, spills, and lost or broken items. Your cooperation in ensuring the careful handling of the setup components is appreciated, and we are here to assist with any questions or concerns about the security deposit or event arrangements.

If your allocated picnic duration has concluded, we kindly request prompt contact. In the unlikely event of damage or loss during your picnic, you will be responsible for covering the associated costs. To avoid any inadvertent issues, please do not leave your picnic table unattended. We are committed to making your experience enjoyable and seamless, and we are available to address any inquiries you may have.