How Does It Work?

The answers to your frequently asked questions

How is access to the hotel room obtained?

We advise clients to contact the hotel prior to booking to confirm if they permit third-party decorators. Once confirmed, we will provide you with the necessary details for the reception to issue an additional key.

How does the setup process works?

On the setup day, Our team will arrive at your accommodation before you to prepare the room based on your chosen package. We'll text you 10 minutes before we leave and return any keys to the reception.

How do you access your accommodation?

Clients are required to provide the necessary information, including gate and door codes to access the accommodation.

Do you return to clean our room?

Yes, we do. However, please note that decor cleaning services is not included. An additional fee will be added if you require cleaning services.